With many claimants disputing liability, there can be many varying accounts of the same incident and the cost of obtaining witness testimonies often proves hugely disproportionate to the value they achieve — especially when less than 1% of written statements ever get used in court.
This versatile, web-based solution enables insurers to obtain statements quickly and efficiently — accelerating the investigative process, by reducing logistical burdens such as scheduling, travel time and paper-trail admin.
Witnesses can simply arrange a convenient interview slot, during which the investigator takes them through a pre-defined set of questions, ensuring that the full context and detail around an event are uncovered.
The digital statement is processed immediately and stored in the cloud, enabling instant access at a later date. Reducing — and often eliminating — the requirement for witnesses to repeat their account throughout the investigation.
e-witness is offered as a service provided by Absolute’s in-house investigative team or as a comprehensive off-the-shelf product, ready for instant administration in your own organisation.
With the increasing budgetary restraints faced by modern police forces, the cost of obtaining witness testimonies proves a significant financial commitment. In smaller cases, the commercial limitations can even mean the difference between witness statements being taken at all.
e-witness reduces the requirement for officers and resources to be deployed in person, enabling the public to connect directly with police personnel via secure video link at any time of the day or night. Statements are recorded and processed without delay, being stored safely as evidence.
For rural areas, the digital technology empowers police forces to engage with witnesses quickly and conveniently, without the cost or logistical hassles of having to travel to remote locations.
For larger forces, e-witness provides a definitive solution to the challenge of contacting witnesses in both city and rural areas — as well as transitory witnesses, from all over the country and even abroad.
Additionally, for non-English speaking witnesses, translation costs can also be moderated by having the relevant language professional/s on the video call in real-time.
For witnesses, the technology provides a platform to tell their story and be reassured that they are being listened to. It enables their statement to be recorded as evidence, without delay and without having to recount the same event over and over.